Quality-One takes this principle one step further by having two levels of CFT: Identify the need for an Emergency Response Action (ERA), which protects the customer from further exposure to the undesired symptomsĪ Cross Functional Team (CFT) is made up of members from many disciplines. Use a Symptoms Checklist to ask the correct questions After receiving feedback, the following criterion should be applied prior to forming a team: Thus, before 8D analysis begins, it is always a good idea to ask an expert first for their impressions. Proper planning will always translate to a better start. The Quality-One approach uses a core team of three individuals for inductive activities with data driven tools and then a larger Subject Matter Expert (SME) group for the deductive activities through brainstorming, data-gathering and experimentation. The 8D process alternates inductive and deductive problem solving tools to relentlessly move forward toward a solution.

How to Apply Eight Disciplines of Problem Solving (8D)

When performed correctly, this methodology not only improves the Quality and Reliability of your products but also prepares your engineering team for future problems.

An improvement in management’s understanding of problems and problem resolutionĨD was created to represent the best practices in problem solving.

More candid and open communication in problem solving discussion, increasing effectiveness.

Better ability to identify necessary systemic changes and subsequent inputs for change.

Improved skills for implementing corrective action.

Problem solving effort may be adopted into the processes and methods of the organization.

A practical understanding of Root Cause Analysis (RCA).

Improved effectiveness and efficiency at problem solving.

Better understanding of how to use basic statistical tools required for problem solving.

Creation and expansion of a database of past failures and lessons learned to prevent problems in the future.

Increased familiarity with a structure for problem solving.

Improved team oriented problem solving skills rather than reliance on the individual.

When properly applied, you can expect the following benefits: The 8D methodology is so popular in part because it offers your engineering team a consistent, easy-to-learn and thorough approach to solving whatever problems might arise at various stages in your production process. Why Apply Eight Disciplines of Problem Solving (8D)

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